I also had an apologetic phone call from Hermes yesterday. He acknowledged that they'd had a major problem in this area on 1-2 December and were looking into it. He was able to confirm that the driver was not at my house when he took the photo of my package (I don't know how they can tell this and it gives me the creeps, but I'm glad in this instance that they could). The upshot was that he 'hopes' to have the package to me by Monday.
Alternatively, Hermes should be able to track the parcel using the 'collected from' and delivery locations, and any other information you can give them although they will probably pretend they can't track it because it's been lost or stolen and they're crap. One shopper has taken to Twitter to claim Hermes UK has 'lost three parcels' branding its service 'unreliable' and 'untrustworthy' even going a step further stating the whole company should be. I have noticed that one of my parcel has been 'sorted at the national hub' for a week now, according to its MyHermes tracking. Virgin media wifi signal flashing. Concerned that the parcel may be lost, I've contacted its CS for an enquiry. Their reply:'Please allow 24 hours for tracking update'. Pia vpn socks5. In fact, sometimes a parcel has been delivered, but the tracking has not been updated. Would you contact the customer, to. The service purchased offers parcel protection for loss or damage The item you sent with us is not excluded from protection, or prohibited from sending Only the person who booked the delivery in question can make a claim. You will not be able to make a claim if you are not the contract holder. Hermes lost my £500 insured parcel and have rejected my claim because it was a no-protection item. Debt & Money Purchased a computer monitor from Amazon Germany.
I also had an apologetic phone call from Hermes yesterday. He acknowledged that they'd had a major problem in this area on 1-2 December and were looking into it. He was able to confirm that the driver was not at my house when he took the photo of my package (I don't know how they can tell this and it gives me the creeps, but I'm glad in this instance that they could). The upshot was that he 'hopes' to have the package to me by Monday.
Alternatively, Hermes should be able to track the parcel using the 'collected from' and delivery locations, and any other information you can give them although they will probably pretend they can't track it because it's been lost or stolen and they're crap. One shopper has taken to Twitter to claim Hermes UK has 'lost three parcels' branding its service 'unreliable' and 'untrustworthy' even going a step further stating the whole company should be. I have noticed that one of my parcel has been 'sorted at the national hub' for a week now, according to its MyHermes tracking. Virgin media wifi signal flashing. Concerned that the parcel may be lost, I've contacted its CS for an enquiry. Their reply:'Please allow 24 hours for tracking update'. Pia vpn socks5. In fact, sometimes a parcel has been delivered, but the tracking has not been updated. Would you contact the customer, to. The service purchased offers parcel protection for loss or damage The item you sent with us is not excluded from protection, or prohibited from sending Only the person who booked the delivery in question can make a claim. You will not be able to make a claim if you are not the contract holder. Hermes lost my £500 insured parcel and have rejected my claim because it was a no-protection item. Debt & Money Purchased a computer monitor from Amazon Germany.
I'm a bit disappointed because he promised me a follow up email which has not arrived. So I guess I'm in wait and see mode. But I do think this was a specific problem and it's good to hear that people are now having packages arrive on time. Without wanting to act as defender of Hermes, we are in the lead-up to Christmas in a year where home delivery ordering has increased enormously. I guess we have to expect the occasional collapse. The test for me is whether they can get back up and get everyone's packages to us in the next week.
Hermes Parcel Lost At Depot
Do contact them if you are missing something! And it might be worth posting it here. He seemed to indicate that he'd been looking at this site.
